Retrieve Order Tracking Information
For security reasons please enter some details related to your order so that we can provide tracking information.
Items generally arrive 3-5 working days for delivery to any state capital city. 4-7 working days for delivery to most large regional towns and 5-10 working days for delivery to other remote locations. These delivery times are estimates only, and actual delivery times may vary. During peak periods (Easter, Christmas and public holidays), deliveries may take longer. Specific delivery dates or times are not offered by couriers.
Please scroll down to our “track your order” feature. You can enter your order ID, email address you entered for the order and the delivery postcode. You can then view the status of your order. If you are unable to view an update, please feel free to reach out to us via the contact us option below.
As we have multiple warehouses located across Australia, we are unable to currently facilitate pick up service.
Please note, for batteries we might be able arrange a pick up based on the warehouse location and type of battery. Please reach out to us for further information on this.
If your product is listed with a fast dispatch badge, this means the product will dispatch within 48-72 hours. With our other products, it will differ from item to item based on the allocated warehouse. So feel free to reach out to us to get an ETA on your dispatch.
If you missed a delivery please follow the instructions on the delivery card from our couriers or Australia Post. Sometimes a courier will take your order to the closest post office or courier depot, so please contact your local depot with your tracking number to see if your order is waiting. If delivery has been attempted multiple times, the courier or post office may return the item to us. We will contact you for further instructions and dispatch again upon receipt of the appropriate second shipping charge. If the re-delivery charge remains unpaid for more than 30 days, your order will be deemed abandoned and may be offered for resale or otherwise disposed of.
This means the product will be dispatched within 48-72 hours of you placing the order.
There will be a shipping calculator available with the item listing. Please enter your postcode and hit calculate.
A person at the delivery address must sign to receive the item – and Tools.com accepts this as an authorised order. If you wish for your consignment to be left without a signature, please request this prior to dispatch.
Within the first 24 hours after dispatch the courier service may not have scanned your parcel yet, once 24 hours have passed this should work. If you are still having trouble with your tracking, please contact us.
Many Tools.com items are freight free, but this may vary with individual listings – so please check shipping costs