Toolguard Claims

How to File a Claim for Your Toolguard Protection

 

At Tools.com, we understand that accidents happen, and that's why we offer Toolguard Protection for your peace of mind. In the unfortunate event that your tools are stolen or damaged, we're here to help you get back to work as quickly as possible. Here's how you can file a claim:

Step 1: Gather Your Supporting Documents

Before you start, make sure you have all the necessary supporting documents ready. If your toolguard protected item was stolen you will need a 

Police report : This is the report created by the police and includes information about the event, including any witness statements, a summary of the damage and so on. This document confirms the circumstances of more serious events and any charges that have been issued by the police to those involved.

Step 2: Submit Your Claim

Submit your claim via this form.

We'll need you to provide some details about the incident and the item that was stolen or damaged, along with the required documentation.

For verification purposes, we may ask you to email us from the same email address you used to purchase or obtain your Toolguard Protection, or provide us with your phone number.

You can also reach our customer service team on the below regarding submitting a claim

Phone: 1300 334 894
Email: support@tools.com
Chat located on any page of our website

Step 3: Confirmation

After we receive your claim and all necessary documents, our team will work to complete the claims process within 3 days. We'll keep you informed of our decision, and if applicable, we'll collect a deductible (also known as "excess") before shipping a replacement product to you as soon as possible.
 

At Tools.com, we stand behind our products and are committed to providing you with the best possible protection for your tools. If you have any questions about Toolguard Protection or the claims process, please don't hesitate to contact us. We're excited to announce that in the near future, you'll be able to manage all your claims right from your account section!

We understand that filing a claim can be a stressful experience, and we want to make it as easy and convenient as possible for you. With this upcoming feature, you'll be able to easily submit and track your claims, view your claim history, and get updates on the status of your claims, all from one centralized location.

 

We're committed to making your experience with us the best it can be, and we're confident that this new feature will help us do just that. Stay tuned for more updates on this exciting development!