Returns and Refunds

FAQ

My item was damaged in transit. Can I get a refund or a replacement?

Yes, if it has been determined that your it was damaged in transit, we will arrange a refund or replacement on our account to you.

How can I cancel an order I placed?

Contact us via the form below and let us know which order you would like to cancel. If it hasn’t been dispatched, the team will be able to cancel it with no hassle.

I didn’t get what I ordered/I received a faulty item. What do I do?

Contact us as soon as possible with your order number and an image of what you received. You can use the “contact us” form below to reach out to us.

Can I return my order if I change my mind?

We usually don’t accept change of mind returns, however please reach out to us to see how we can help you with this.

I need to organise a refund, how do I do it?

Make sure the item is in original condition and packed carefully. If we have accepted the return and agreed to send you a paid shipping label, the team will provide you with this. Just print, attach and drop off at the post office.

If it is a change of mind return, you will have to pay for the label and share the tracking number with us so that we can locate the parcel easily once it arrives at our warehouse.

I want to cancel an order that has already been dispatched, can I do this?

If your order has already been dispatched, you will have to return it back to us on your account for a refund. You can contact us for the return details.